Frequently Asked Questions...
Tattoo Crossover

Frequently Asked Questions

  • How to do my shopping on ?

    Want to do your shopping at any time of day or night ?

    - As soon as you fall in love, click on "Add to cart"
    - Then click on "Continue shopping" or "Checkout".
    - You are only a few clicks away!!!!
    Once the order has been registered, we send you an order confirmation e-mail with the summary of your purchase.

  • What are the rates and delivery times?

    • In metropolitan France (including Corsica) :
    Transport GLS : For more flexibility, you are informed of the delivery. In case of absence, choose where and when you want to be delivered. In Monaco we deliver to your home within 4 days (delivery costs: 14.9 euros) - In Drom-Com (formerly DOM-TOM), we deliver to your home within 15 days (delivery costs: 30 euros).

  • Can I cancel or change my order?

    It is impossible to modify an order once it has been validated (size, colour, method of payment, place of delivery). If you have made a mistake, we invite you to contact us at or 02 51 93 56 58.
    To view your order, go to "My account" then "history and details of my orders" You can in the worst case, refuse delivery of the package or return your order.

  • How do I use my coupon code?

    To benefit from the discount on your purchase, simply add the code in the "Discount vouchers" box in your shopping cart, then click on "OK" to activate it.
    Don't forget to log in to your customer account before using a coupon code, and read its terms of use carefully. Codes cannot be applied on items already on promotion, or sometimes require a minimum purchase amount. Also remember to check its validity date.

  • Can the price of the same item vary?

    The same item may be sold at different prices, for several reasons:

    - During sales periods, prices may change.
    - An item may be part of a limited-time commercial operation.
    - Discounts may be applied on certain products during promotional periods.
    In these cases, we will not refund the price difference for purchases made before the sales or promotions take effect.

  • Can I order without a customer account?

    No, you must register in order to finalize your order, have access to your tracking, and be informed by email or SMS of the progress of your order.
    The creation of your account will also allow you to accumulate loyalty points.

  • I would like to create a customer account

    - Click at the top right of the screen on " Customer account ".
    - Click on " I create a customer account ".
    - Fill in a few information fields because we're eager to get to know you better
    And there you have it :)
    You can also create an account from your mobile phone.

  • How do I retrieve my password?

    In case you can't remember your password, click on the "Forgot Password" link, then go to your mailbox to retrieve the link that was sent to you.
    Click on the link, and choose your new password.

  • How can I change my contact information?

    If your personal information has changed, you can change your personal information at any time:

    - Log in to your customer account
    - Choose to change "my personal information" or "my addresses"
    - Make the changes
    - Register

  • How can I pay?

    ⁃ You choose to pay your order online: you can use your credit card (Visa, Mastercard, Carte Bleue) or pay by card via Paypal.
    ⁃ You can pay with your Paypal account.
    ⁃ You can also choose to pay by check or bank transfer.

  • My payment was refused, what should I do?

    If you have encountered a problem with the validation of your online payment, it may be due to an anomaly detected by your bank, or a technical incident on our payment platform. If the problem persists, first contact your bank for more information.

    You can of course call our customer service, we are here to help you:
    02 51 93 56 58 ( Non surcharged call, available Monday to Friday from 9am to 12pm )
    or write to us at

  • How do I track my package?

    We keep you informed by email or SMS of each evolution of your order: its validation, its shipment, and its availability.
    If despite everything you want additional information, connect to your customer account and consult the heading "History and details of my orders".
    A tracking number will be communicated to you and you will be able to follow your package in real time on the carrier's website.

  • What if my order is late?

    To understand this delay, go to "My Order History and Details" and check the progress of your order. You can also consult the notifications concerning the delivery of your package by using the tracking number that was communicated to you and by going to the carrier's website.

    Check your email, maybe the email informing you of the arrival of the package has accidentally arrived in your SPAM box.
    If you had requested a home delivery, first check the delivery address. Then, remember to consult your neighbors, the package may have been dropped off in your absence.

    Otherwise, your customer service remains at your disposal :
    02 51 93 56 58 ( Non surcharged call, available Monday to Friday from 9am to 12pm )
    or write to us at

  • A problem with the content of your order?

    If you notice an anomaly in the content of your order upon receipt, please contact us, giving us the order number and the reference of the item(s) concerned.

  • How to subscribe to the newsletter?

    If you don't want to miss anything of our news, subscribe to our newsletter !
    You can subscribe to the newsletter as soon as you arrive on the site !
    You can also subscribe at the bottom of our site under "Subscribe to our newsletter". Simply enter your email address.
    Or go to "My account" then "My personal information" and check the box "Subscribe to the newsletter".

  • I wish to unsubscribe from the newsletter

    All you have to do is go to "My account" then "My personal information" and uncheck the box "Subscribe to the newsletter".